Refund policy
At Partimore LLC, every order is made specifically for you. Because our products are personalized and custom-made, we do not accept returns, exchanges, or cancellations once an order has been placed.
Please review all personalization details, spelling, photos, and shipping information carefully before submitting your order.
Order Issues
Your satisfaction is important to us. If your order arrives defective or there is an error caused by us, please contact us within 2 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A clear photo of the product
- A clear photo of the packaging (if applicable)
- A brief description of the issue
After reviewing your claim, we will determine the appropriate resolution, which may include a replacement or refund if the issue resulted from our error.
Personalized Orders
Because all products are created using the information you provide, we cannot offer refunds or replacements for:
- Misspelled names or incorrect information submitted during checkout
- Low-quality, blurry, or incorrect photos uploaded by the customer
- Customer-approved personalization errors
- Orders where the customer simply changes their mind after production has begun
If you notice an error immediately after placing your order, please contact us as soon as possible. We will do our best to accommodate changes before production begins, but changes cannot be guaranteed once production has started.
